Privacy Policy

Effective Date: January 1, 2025
Last Updated: January 2, 2026

1. Introduction

Welcome to NGO Expansion (“we,” “our,” or “us”). This Privacy Policy explains how Biocentric Group LLC, operating as NGO Expansion, collects, uses, discloses, and protects your personal information when you visit our website at ngoexpansion.com (the “Site”) or use our services.

By accessing or using our Site and services, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site or services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, organization name, and mailing address
• Account Information: Username, password, and account preferences
• Organization Information: Nonprofit organization details, 501(c)(3) status documentation, mission statement, and organizational goals
• Payment Information: Billing address and payment method details (credit card information is processed by third-party payment processors and not stored on our servers)
• Communications: Information you provide when you contact us, including email correspondence, support requests, and feedback
• Service Information: Details about your service preferences, project requirements, and implementation needs

2.2 Information We Collect Automatically

When you visit our Site, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring/exit pages
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies (see Section 5)

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Google for Nonprofits platform and related Google services
• Payment processors and financial institutions
• Public databases and nonprofit verification services
• Marketing and analytics partners

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• Processing and managing your Google for Nonprofits grant applications
• Setting up and configuring Google Workspace, Ad Grants, and related services
• Providing customer support and responding to inquiries
• Delivering training and educational materials
• Managing ongoing optimization and consulting services

3.2 Business Operations

• Processing payments and maintaining financial records
• Communicating with you about our services, including updates and changes
• Sending administrative information, confirmations, and notifications
• Improving our services and developing new features
• Conducting research and analytics to enhance user experience

3.3 Marketing and Communications

• Sending promotional materials, newsletters, and service announcements (with your consent)
• Providing information about special offers, new services, and educational content
• Conducting surveys and collecting feedback

3.4 Legal and Security

• Complying with legal obligations and responding to legal requests
• Protecting against fraud, unauthorized access, and security threats
• Enforcing our Terms of Service and protecting our rights
• Resolving disputes and addressing complaints

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Google LLC (for Google for Nonprofits services)
• Payment processors (e.g., Stripe, PayPal)
• Cloud hosting providers
• Email service providers
• Analytics and marketing platforms
• Customer relationship management (CRM) systems

These service providers are contractually obligated to use your information only as necessary to provide services to us and are prohibited from using your information for their own purposes.

4.2 Business Transfers

If we are involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.3 Legal Requirements

We may disclose your information when required by law or in response to:

• Valid legal processes (subpoenas, court orders, search warrants)
• Government or regulatory requests
• Protection of our rights, property, or safety
• Investigation of fraud or security issues
• Enforcement of our agreements and policies

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Cookies and Tracking Technologies

5.1 Types of Cookies We Use

• Essential Cookies: Required for the Site to function properly
• Analytics Cookies: Help us understand how visitors use our Site (e.g., Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
• Preference Cookies: Remember your settings and preferences

5.2 Your Cookie Choices

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies. However, disabling cookies may limit your ability to use certain features of our Site.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of data with access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider in determining retention periods include:

• The nature and sensitivity of the information
• Legal or regulatory requirements
• Potential risk of harm from unauthorized use or disclosure
• Business and operational needs
• Your preferences and requests

When we no longer need your information, we will securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

8.1 Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy in a portable format.

8.2 Correction

You have the right to request correction of inaccurate or incomplete personal information.

8.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, legitimate business needs).

8.4 Opt-Out of Marketing

You have the right to opt out of receiving marketing communications from us at any time by:

• Clicking the “unsubscribe” link in our emails
• Contacting us at privacy@ngoexpansion.com
• Updating your communication preferences in your account settings

8.5 Do Not Sell My Personal Information

We do not sell personal information. If our practices change, we will update this Privacy Policy and provide appropriate opt-out mechanisms.

8.6 Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us at privacy@ngoexpansion.com. We will respond to your request within 30 days.

9. Children’s Privacy

Our Site and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10. International Data Transfers

Our services are operated from the United States. If you are located outside the United States, please be aware that information we collect will be transferred to, processed, and stored in the United States. By using our services, you consent to the transfer of your information to the United States.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

11.1 Right to Know

You have the right to request information about:

• Categories of personal information collected
• Categories of sources from which information is collected
• Business or commercial purposes for collecting information
• Categories of third parties with whom we share information
• Specific pieces of personal information we have collected about you

11.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

11.3 Right to Opt-Out

You have the right to opt out of the sale of your personal information. We do not sell personal information.

11.4 Right to Non-Discrimination

We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, contact us at privacy@ngoexpansion.com.

12. Nevada Privacy Rights

If you are a Nevada resident, you have the right to opt out of the sale of certain personal information. We do not sell personal information as defined under Nevada law. If you have questions, contact us at privacy@ngoexpansion.com.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our Site
• Updating the “Last Updated” date at the top of this policy
• Sending you an email notification (for material changes)

Your continued use of our Site or services after any changes indicates your acceptance of the updated Privacy Policy.

14. Third-Party Links

Our Site may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Biocentric Group LLC
Operating as NGO Expansion

Email: privacy@ngoexpansion.com

We will respond to your inquiry within 30 days.

16. Consent

By using our Site and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.